Shy Gpk
map-marker Kitwe, Copperbelt

I have not received a token number after purchasing units for k150

I bought unit token for K150 on meter number:740******** at around 11:11 hours but up to now the numbers have not come. The meter is under the name Patterson Sichalwe. Can I have the numbers please

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JoJo M Alt

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Verified Reviewer

Unfair load shedding schedule in kawama KCC

It has come to my attention that for the past month or so, power has been arriving between 01-05. I would like to request a rescheduling of the load shedding due to upcoming exams.

Other areas within the district tend to have a valid amount and period of time unlike my area. As October is approaching, pupils, teachers, and students all need to prepare for their academics. Yet, due to the loading timetable, few manage to study or print their assignments without walking a long distance. This has affected a lot of individuals' lives, including small businesses in the area.

Please reconsider restoring power at least between 18-22 hours. Your quick response will be highly appreciated.

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Maclin Emf
map-marker Lusaka, Lusaka Province

Complaint on low voltage

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Load shedding and when power restored with low voltage and water pump can't operateneed to respond urgently when complaint is made please

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User's recommendation: Need to respond quick to the complaint made

Orchid Ukq

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Verified Reviewer
| map-marker Lusaka, Lusaka

Purchased units for k60 but received less units in the day of the month

I purchased units for k60 on the first day of the month but received less units, why? Mostly on the first day of the month you at least give more units, what happened on this meter number

0429036****

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Allyah Yzz

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Verified Reviewer
| map-marker Lusaka, Lusaka

Disappointed customers

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On top of load shedding and inconsistent supply ,not following schedule ,long hours of no supply lam deeply disappointed as a bakery owner, lam about to close my business because of poor management of power supply

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User's recommendation: No comment ,it won't change anything

Anonymous
map-marker Lusaka, Lusaka Province

Worst company and very worst service

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No power shedding schedule followed, no power everyday more than 16 hours.

No power at evening and night for past weeks. Food in the freeลบer getting wasted every week.

Loss of money and my chldล•en cant sleep at night due to no power and cant use heater and Geyser. Personally me and my family suffereing a lot due to power shedding.

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Judith M Shf

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Verified Reviewer

Compliant over electrical fault

I am here to strongly express my disappointment with the delay in fixing the electrical fault complaint made last week. The fault is off, and we are unable to enter the unit numbers. Furthermore, we are not receiving power in the house under meter number 0425625****.

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Judith M Shf

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Verified Reviewer

Compliant over electrical fault

I am here to strongly express my disappointment with the delay in fixing the electrical fault complaint made last week. Meter number 0425625****.

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Joseph L Wun

Loadsheding

Why is it that we have started having power for less than 4 hours as earlier promised? By 09 hours, power is not restored when the program is for 08 hours.

We have money-generating activities during the day. So, please stick to the program of giving us four hours during the day, because this is so unfair.

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Buitu A

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Verified Reviewer
| map-marker Lusaka, Lusaka

Delay in power restoration

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Zesco has delayed in bringing power back multiple times during this period of load shedding in the phi area. I has delayed by 2 hours and still stated that they will stick to the same schedule even though thatll mean a 10 hour outage instead of 8. Too inconveniencing!

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Preferred solution: Deliver product or service ordered

Bright K Tga

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Verified Reviewer
| map-marker Kitwe, Copperbelt

Prolonged loadshading

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ZESCO is very useless. Today they took power for 10 hours what kind of a company is this ai.

I wish I had power to fire people I would have fired the entire management because they serve no purpose. How can a nation go forward with such perpetual power outages.

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Pros:
  • Non
Cons:
  • Loadshading

User's recommendation: Use your own Solar power or Gensets, ZESCO will give you hard hardcore frustration

Anonymous
map-marker Lusaka, Lusaka Province

Personal, hi my personal view about zesco,is why can't zesco start to drain water from Zambezi river or kafue river, and fill up the Kariba dam? Because we can't wait for the rain to come.

I think zesco must use other alternative to full up Kariba dam than waiting for the rain.what if it doesn't not rain? In Zambia we have so many rivers which can full up Kariba dam, eg Zambezi river, and kafue river

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Willma Ywk

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Verified Reviewer
| map-marker Lusaka, Lusaka Province

Meter on but SUPPLY OF POWER

FOLLOWNG LOADSHEDDING ONCE POWER RESTORED METER ON BUT NO POWER SUPPLY N THE HOUSE.THE METER HAS ENOUGH UNIT BUT NO POWER SUPPLY

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User's recommendation: CUSTOMER TO IMPLOVE ON THE RESPONDING TIME

Resolved
Gilbert S Oca

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Verified Reviewer

Resolved: No supply meter no0422237****. Kit h/se P1/3 for one week Mukobeko

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Fault on the pole

There only two houses affected the complaint was made much earlier but the neighbor

No response has been made from your offices

Looking forward for urgent actio

Gilbert Silungwe

Lecturer-Metal Fabrication and Welding

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Preferred solution: Supply restored

Doris N Eai
map-marker Kitwe, Copperbelt

No power the whole day

Extended power outage, have the hours been increased?

We have been having power outage from 04:50hrs to about 17:00 hours. This has been going on for two weeks now.

And no communication was given to prepare us for this.

We all need to know if theres a problem so that we prepare for it.

Please help us to by informing us so that we can plan ahead. Thanks

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Loss:
$100

Preferred solution: Deliver product or service ordered

User's recommendation: Please inform the customer for any extended power outages to allay anxiety

Resolved
Miguelina Tmm

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Verified Reviewer
| map-marker Lusaka, Lusaka

Resolved: Fault still not resolved

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Updated by user Jan 14, 2024

Company fixed the issue and I have been provided with apology. We kept calling them

Original review Dec 30, 2023

We haven't had power for 3 days after rain and we called them on time, but we are still waiting. Someone was electrocuted due to a power cable that has cut and has sparks but still nothing has been done

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User's recommendation: Have someone in a senior position to help you not the call center, it ends up frustrating you

About

Summary

ZESCO LIMITED is based in Lusaka, Zambia. It is a power company which produces around 80 of the electricity that is used in the country in total. ZESCO LIMITED has 7 hydropower stations. Their combined capacity is 1,752 MW. The company also has one thermal power plant, the capacity of which is 8 MW. It influences the combined capacity mentioned before. The company has been on the market since 1970. It is governed by a Board of Directors. The board is appointed by Government. The private sector of the country also participates in the appointment.

Zesco Limited reviews and complaints

Zesco Limited is ranked 266 out of 2142 in Utility category

Area Served

Worldwide

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